Fulfillment from 
Fulfillment as a full service
Fulfilment by ADLOQ: Starting with the automated data transfer and feedback, we also create invoice and return documents in addition to the delivery documents. Where others stop, we as your fulfilment service provider only begin. After the delivery has been successful, the dunning process is automatically started and payment is monitored within the payment deadline with a daily bank reconciliation.
Things to know about fulfilment
Fulfilment is the totality of all activities that follow the conclusion of a sales contract, including delivery to the customer. In modern e-commerce, it has become an important companion to make shipping processes more efficient. Fulfilment encompasses several disciplines and ensures smooth processing for operators of online shops.
Fulfilment is the term used to describe the entire process of order processing. This includes storage, picking, transport, delivery and, in some cases, payment of the goods, as well as after-sales service and returns management. Fulfilment begins with the order and can extend from content management to the maintenance of an e-shop including a merchandise management system.
Overall, fulfilment includes order taking, warehousing, picking, packing, franking, shipping, invoicing and, if necessary, receivables management and value added services. Similarly, fulfilment can be seen as part of maintaining positive customer relationships. The activities included are returns management, the supply of spare parts, repair services as well as the disposal of old equipment and general customer care (all inbound services).
Specialised fulfilment service providers like ADLOQ cover a large part of the value chain. They store the goods for customers until the respective order for the product is received in the system. After that, the items are assembled in the warehouse using modern recording technologies such as “pick and pack”. The order is then packed with product accuracy and shipped to the end customer. Fulfilment is a logistical masterpiece that is managed extremely reliably by specialists using sophisticated processes and modern technology.
The customer in e-commerce relies on getting what he ordered on the World Wide Web delivered quickly and without problems and, if it does not meet his wishes, he can also return it to the seller quickly and without complications. Many e-commerce merchants therefore make use of comprehensive fulfilment solutions, which has to do with the necessary steps after the purchase, which online shop operators like to outsource in order to save their own resources or to devote them to the actual core business instead. Warehousing and all related processes also become a challenge for most online retailers at some point, and specialised fulfilment service providers such as ADLOQ are used to deal with this.
Our advisors look for the best solutions for you
We will be happy to advise you on questions regarding the selection of shop and merchandise management systems. We use our experience in the successful integration of web-based marketplaces such as Amazon, My Paket, Dewanda, Mercateo, etc., for your success. We also provide you with a calculation for your shop and operating costs including licence fees for the use of Paypal, Trust it Shop, Ebay, etc.
Counselling data:
- High in-house logistics competence
- Creation of service specifications and workflow diagrams
- External consultants for transport and packaging
- Detailed offer preparation with list of duties
- Logistics and service contracts easy to understand and clear
- Commissioning external services for warehouse animations
Validated merchandise management system suitable for medicinal products
The availability of your goods is important. Through real-time posting, your stock is sent from the goods-in scanner directly to your inventory system. This is done by creating a file on an FTP server provided by us. Here, the data can then be retrieved and processed from the shop system in real time via the polling function. In addition, we manage minimum stock levels for you and send corresponding warnings by e-mail to the administrator or to your supplier.
Inventory management data:
- Goods receipt posting in defined storage areas
- Allocation of fixed picking locations
- Bookings are made on unique item master data
- Space bookings only become effective after storage confirmation with scanner
- Locking bearings for high quality standards
- Display of stock histories possible
- Pharmaceutical warehouse
Individual packaging according to your ideas
Packaging services from the packaging service provider ADLOQ: Whether as individual outer packaging or as a shipping box in your desired colour and with company logo. We will be happy to assist you with our wide range of suggestions. Long-standing partnerships with manufacturers from a wide range of fields enable us to give your shipment an individual touch. Whether hand-made for small series or machine-produced for large runs, we will be happy to advise you on a cost-neutral basis. We can also provide you with polybags, PVC sleeves, blister covers and lids for the repackaging of goods and refurbish and finish your goods. See also the “Refurbishment” section.
Packaging service data:
- Planning of packaging types and individual requirements
- Production of sample packaging by experienced partners
- Production of small print runs through semi-machined production
- Procurement of PVC sleeves, bags, tins and other
- High stock of different shipping boxes of all standard sizes
- Individual embossing and inscription with your company logo
- Use of adhesive tapes with individual company logo
Pre FBA Solutions for Amazon Merchants
We support you in your cooperation with Amazon Fulfilment to become a successful online retailer. We concentrate on our core competence of receiving, storing and managing your retail goods and dispatch them promptly to the Amazon central warehouse via coordinated time windows and monitoring systems.
Data on the Pre FBA process::
- Goods receipt and control
- Monitoring of BBD and batches
- Booking and reporting
- Order acceptance and order picking
- Monitoring time windows
- Insurance of your goods risks
- Clearance and dispatch to the Amazon FBE warehouse
- Compliance with high safety and quality standardsm FBA Prozess:
Fulfillment by Amazon (FBA) encompasses the complete range of logistics services. In addition to storage and shipping, additional services can be used, such as the labelling of goods, packaging or returns processing. Amazon places high demands on these processes in terms of input and availability.
These requirements naturally entail high logistics costs and ADLOQ LOGISTIK GMBH can release cost synergies through optimisation and bundling effects. Use our service to ensure the high logistics requirements and benefit from cost savings for your trading business.
In particular, you can save considerable costs in the stockpiling of high inventory levels. Test our quality in the processing of your returns and use our service and value added services.
Procedure:
Your producer or supplier addresses their goods to our address, whether cartons, pallets or container shipments. The goods are then stored in coordinated stock units and called off according to the lot sizes. We ensure that the shipments to Amazon are sent to the Amazon FBA warehouse according to the strict quality rules in the coordinated destination corridor.
We offer you an affordable and flexible logistics solution and secure resources for your core business. Call us or contact us. You will immediately receive our price sheet at fixed conditions.
Single and multi-level picking systems up to promotional shipping
Whether single or batch picking or the compilation of large series, our merchandise management system supports all processes and thus ensures high accuracy and transparency in processing. Both the “employee to goods” and the “goods to employee” strategy are supported by our system. Picking can be carried out voucherless via scanner or also via pick list document. Multi-level article master data, which has been stored in advance in the merchandise management system, enables the order picker to pick not only the correct product, but also the correct size unit (carton, bundle, PU or piece). Batch and best-before date management is also optionally possible.
Data for commissioning:
- Paperless order picking via scanner or pick lists
- Processing of individual, batch or large series possible
- Umweltfreundliches Füll- und Verpackungsmaterial
- Environmentally friendly filling and packaging material
- MHD and batch management according to AMG 52 a possible
- Check routines for fixed dates and dispatch routes
- Real-time feedback to the merchandise management system after order picking
Modern warehousing for special requirements
Warehouse management by ADLOQ: The right storage for your goods is later the business card with the customer. The suitable storage space for your goods is determined by the frequency of goods movement; the amount of stocking and the sensitivity of your products. Particularly with regard to cleanliness and hygiene, our certification in accordance with the German Medicines Act ensures that particularly high standards are met. From high rack space to block storage to picking compartment and tub storage, all options are available in warehouse management. Even if the goods have to be stored refrigerated, we can ensure storage in refrigerators.
Warehouse management data:
- 15,000 pallet storage spaces, 10,000 of which are in high-bay racking
- 25,000 article storage locations
- Temperature monitoring
- Cleanliness area
- Restricted storage
- Access controls
- Pharmaceutical warehouse
Individual collection of your goods according to customer requirements
For the customer, the return should be as barrier-free as possible. This ensures a high level of satisfaction and customer loyalty.
We will be happy to advise you on the possibilities, such as enclosing a return label with a return slip. Alternatively, the customer can first express the return request in writing or by telephone via a returns portal. The goods are then collected by sending a shipping label or by collecting them directly from the customer.
A returns module is available for processing your returns, which enables immediate processing and re-entry into the inventory. All information is processed in the merchandise management system and reported back to the customer system.
For the processing and checking of your returns, you can see the possibilities of our company under the heading “Refurbishment”.
Data for returns processing:
- Enclosure of Freeway or returns shipping label
- Creation and enclosure of your individual return label for maximum customer satisfaction
- Returns registration via portal or call centre
- Proactive collection of returned goods from your customer’s premises
- Integrated returns processing by scanning the original package into the merchandise management system
- Individual condition checks and documentation in the merchandise management system
- Prompt posting back to the inventory system
Reconditioning of your goods and restoration of functionality
The reconditioning of your product is carried out according to individual specifications. Starting with cleaning and repackaging, through to technical reworking, such as repair or replacement. As technical equipment, we have blister and packaging machines, electronic and special tools.
Refurbishment data:
- Inspection for visual and functional deviations according to integrated workflow
- Cleaning of your products under hygienic conditions
- Restoration according to a defined process using approved aids
- Preparation of a test report and photo documentation
- Replacement of products from a given stock assortment
- Repackaging and labelling
- Disposal according to disposal guidelines
You have special requirements beyond logistics
In addition to logistical and technical services, we also offer you administrative support. This can be the establishment of a hotline with a defined service level and trained staff or the reconciliation of your open invoices with the subsequent dunning process.
Just ask us and challenge us.
Data on value-added services:
- Establishment of a hotline by trained employees
- Connection of a partner call centre to the existing merchandise management system
- Takeover of your receivables management with dunning process
- Technical services, such as foiling, blistering, bundling, sleeving. Set formation, etc.
- Packaging of individual products
- Weighing with calibrated scales and verification
Quick connection of your shop system to existing interfaces
The connection to existing shops is possible without effort through standard interfaces. The following connections currently exist:
Magento, Shopware, Actindo, Gambio and Afterbuy.
The interfaces used were programmed in XML and CSV. Primarily order and inventory data as well as tracking data are exchanged. Document transfer, e.g. for invoices, is also possible.
Shop connection data:
- Shop connections for Magento, Shopware, Gambio and Afterbuy via XML and CSV formats
- Use of existing infrastructure via FTPs Server
- Defined record descriptions in – and outbound
- Real-time transmission of inventory, shipping and tracking data
- Individual dispatch emails to end customers with tracking information
- Assistance with shop selection or development by experienced partner companies
- Assistance with SEO and graphics services
Customer service
Monday - Friday: 08:00-17:00
Location
Carl-Benz-Ring 16 50374 Erftstadt (bei Köln)
Phone
Monday - Friday: 08:00-17:00
Carl-Benz-Ring 16 50374 Erftstadt (bei Köln)
mail@adloq.de
