Fulfillment as a full service
Fulfilment by ADLOQ: Starting with the automated data transfer and feedback, we also create invoice and return documents in addition to the delivery documents. Where others stop, we as your fulfilment service provider only begin. After the delivery has been successful, the dunning process is automatically started and payment is monitored within the payment deadline with a daily bank reconciliation.
Things to know about fulfilment
Fulfilment is the totality of all activities that follow the conclusion of a sales contract, including delivery to the customer. In modern e-commerce, it has become an important companion to make shipping processes more efficient. Fulfilment encompasses several disciplines and ensures smooth processing for operators of online shops.
Fulfilment is the term used to describe the entire process of order processing. This includes storage, picking, transport, delivery and, in some cases, payment of the goods, as well as after-sales service and returns management. Fulfilment begins with the order and can extend from content management to the maintenance of an e-shop including a merchandise management system.
Overall, fulfilment includes order taking, warehousing, picking, packing, franking, shipping, invoicing and, if necessary, receivables management and value added services. Similarly, fulfilment can be seen as part of maintaining positive customer relationships. The activities included are returns management, the supply of spare parts, repair services as well as the disposal of old equipment and general customer care (all inbound services).
Specialised fulfilment service providers like ADLOQ cover a large part of the value chain. They store the goods for customers until the respective order for the product is received in the system. After that, the items are assembled in the warehouse using modern recording technologies such as “pick and pack”. The order is then packed with product accuracy and shipped to the end customer. Fulfilment is a logistical masterpiece that is managed extremely reliably by specialists using sophisticated processes and modern technology.
The customer in e-commerce relies on getting what he ordered on the World Wide Web delivered quickly and without problems and, if it does not meet his wishes, he can also return it to the seller quickly and without complications. Many e-commerce merchants therefore make use of comprehensive fulfilment solutions, which has to do with the necessary steps after the purchase, which online shop operators like to outsource in order to save their own resources or to devote them to the actual core business instead. Warehousing and all related processes also become a challenge for most online retailers at some point, and specialised fulfilment service providers such as ADLOQ are used to deal with this.
Our advisors look for the best solutions for you
We will be happy to advise you on questions regarding the selection of shop and merchandise management systems. We use our experience in the successful integration of web-based marketplaces such as Amazon, My Paket, Dewanda, Mercateo, etc., for your success. We also provide you with a calculation for your shop and operating costs including licence fees for the use of Paypal, Trust it Shop, Ebay, etc.
- High in-house logistics competence
- Creation of service specifications and workflow diagrams
- External consultants for transport and packaging
- Detailed offer preparation with list of duties
- Logistics and service contracts easy to understand and clear
- Commissioning external services for warehouse animations