Frequently Asked Questions

ADLOQ is a family-run logistics provider from Erftstadt near Cologne, offering pharmaceutical logistics, general warehousing and contract logistics, e-commerce fulfilment, direct marketing, IT solutions and logistics consulting – as a full service from one hand if desired.

ADLOQ is based at Carl-Benz-Ring 16, 50374 Erftstadt in the Wirtschaftspark Süd business park and operates around 3,500 sqm of access-protected warehouse and logistics space there.

ADLOQ is certified to ISO 9001:2015, holds an organic (Bio) certification and is GDP-audited by DEKRA (Good Distribution Practice).

Yes. ADLOQ has been CO₂-neutral since 2011 and has sourced exclusively green electricity since 1 November 2020. A 187 kWp solar system, heat-pump technology, hybrid vehicles in the fleet as well as material separation and biodegradable packaging films reduce its ecological footprint.

We work for manufacturers, retailers and distributors in B2B and B2C business – with particular experience in sensitive supply chains such as pharmaceutical distribution.

No. We serve clients of any size – from start-ups with just a few shipments to established senders with high volumes.

You can reach ADLOQ by phone at +49 2235 9861-0 or by email at mail@adloq.de. Via the contact form on adloq-logistik.de you can submit a non-binding enquiry for your logistics, pharma or fulfilment project.

The storage, picking and distribution of pharmaceuticals at ADLOQ is carried out in line with § 52a of the German Medicinal Products Act (AMG) and in full implementation of GDP (Good Distribution Practice). This is complemented by a HACCP hygiene standard.

At the Erftstadt site, 5,000 pallet spaces, 2,500 shelf storage locations and around 600 sqm of block storage are available – combined with modern picking methods as well as real-time monitoring and shelf-life control.

Storage is temperature-controlled: the entire hall is kept at 15–25 °C, with an additional separate area at 4–8 °C. Temperature monitoring and batch documentation are standard.

Yes. Pharmaceuticals are stored and distributed in line with § 52a AMG and GDP – with traceability and seamless batch documentation in accordance with legal requirements.

Yes. The fulfilment service covers automated data import, picking and shipping as well as delivery documents, invoice and return receipts, dunning and daily payment reconciliation – a genuine full service beyond mere delivery.

Returns are an integral part of fulfilment: we receive returned goods, inspect them, put them back into stock or sort them out and create the associated documents – on request including credit note and payment reconciliation.

Yes. We offer all common interfaces – e.g. Shopify, Billbee and FTP – and program cross-system connections in various data formats. In addition, we are connected to all pharmaceutical wholesalers.

For standard shipping we work with DHL and DPD. Temperature-monitored shipments are handled via trans-o-flex.

Yes. The range of services includes printing, personalisation, address data processing, enveloping and the dispatch of bulk mail – cost-optimised via our partner network.

Debtor management covers all activities relating to receivables from customers: invoicing, monitoring of open items, payment collection, payment reconciliation and dunning. ADLOQ handles this commercial process in addition to warehousing and shipping.

A SEPA file is an XML file per the ISO 20022 standard used to submit direct debits to the bank in bulk. We generate this file from the open invoices and provide it ready for submission.

Open-item management refers to the ongoing monitoring of all invoices that have not yet been paid and their settlement against the incoming payments on the bank account.

We carry out the dunning process up to the final dunning level. Handover to a collection agency or lawyer takes place after your approval and according to predefined rules.

Get in touch with us – we will check how the process fits into your existing structure.

Processing is carried out in compliance with the GDPR on the basis of a data processing agreement. Access is limited to the persons necessary for processing.