Debtor management and payment processing – from dispatch to incoming payment

At ADLOQ, the supply chain doesn’t end at the loading dock. In addition to warehousing, picking and shipping, we handle the entire commercial process around the invoice for our customers: from invoicing with the parcel through SEPA direct debit and payment reconciliation to dunning in the event of non-payment. You focus on your product – we make sure that every delivery also becomes an incoming payment.

What does our debtor management cover?

We manage the complete receivables cycle – from the creation of a receivable to its settlement. Specifically, we take on the following tasks:

Invoicing and dispatch with the goods

For every delivery we create the matching outgoing invoice and send it together with the parcel. Invoice and goods issue therefore always match – discrepancies between delivery note, invoice and dispatch date do not arise in the first place.

Transfer into the accounting software

All outgoing invoices are transferred into the accounting software in a structured way. This creates an always up-to-date picture of open items, which is the basis for all further steps.

Collection management and SEPA files

For customers with a valid SEPA direct debit mandate, we generate the SEPA collection files (XML format per ISO 20022) based on the open invoices and provide them ready for submission to the bank. We keep an eye on due dates, lead times and mandate data.

Payment reconciliation and open-item management

We reconcile the bank statements against the open invoices and clear the incoming payments. We resolve partial payments, returned debits and unassignable receipts. You receive a clean, continuously maintained open-item list instead of a pile of grown figures.

Dunning in the event of non-payment

If a payment fails to arrive, a coordinated dunning process kicks in: payment reminder, dunning levels and – according to your specifications – handover to a collection agency or lawyer. We define deadlines and escalation levels together with you.

Your advantages at a glance

• One contact for logistics and payment processing – no interface losses between warehouse, shipping and accounting
• Shorter payment terms in practice through consistent collection and seamless dunning
• Less administrative effort in your own accounting
• Transparency at all times about open items, incoming payments and dunning status
• Scalable – whether 50 or 5,000 invoices per month
• Established processes from the environment of sensitive supply chains, including pharmaceutical distribution

How the collaboration works

1. Analysis: We review your existing invoicing and payment processes.
2. Setup: Master data, invoice layout, payment terms, dunning levels and SEPA mandates are set up.
3. Ongoing operation: Invoicing with dispatch, collection, payment reconciliation and dunning run as part of daily business.
4. Reporting: You receive regular reports on open items, incoming payments and dunning procedures.

Who is this service suitable for?

Our debtor management is aimed at companies that have already outsourced their logistics or want to, and that do not want to build up the commercial follow-up twice – e.g. manufacturers, retailers and distributors with a regular invoicing volume in B2B and B2C business.